For controller manufacturers · Enterprise
A first line on your documentation — your engineers for what matters
Liftigo helps installers and service partners resolve documented commissioning and fault questions from your official manuals before they reach your support line. When human judgment is required, they escalate to your support engineers — with a clearer starting point.
Who gets access
Installers, authorized partners, and your own support team — on the same indexed library.
Your support engineers
Search the same indexed library during live calls — faster, consistent answers without reading page 47 aloud again.
Authorized installers & dealers
Self-serve commissioning and fault steps from your official docs before they pick up the phone.
Service partners on your controllers
Scale first-line troubleshooting across your install base without linear growth in support headcount.
Your support layer
How the support layer works
Liftigo sits between the field and your support desk — grounded in your official documentation, not generic web answers.
Field technician on site
Installer or service tech encounters a fault or commissioning step.
Liftigo on your official docs
Guidance from your indexed manuals, commissioning guides, and fault references.
Resolved or escalated
Fixed on site from documentation — or escalated to your support engineers when a person is needed.
Documented fault
Resolved on site — no support ticket
Complex or novel
Your support team — phone, email, or portal unchanged
Liftigo reduces noise on your support line. Your engineers handle judgment calls, novel faults, and cases that truly need a person.
When to escalate to your support team
- Issue not covered in your indexed documentation
- Safety-critical or liability-sensitive situation
- Parameter changes or controller programming required
- Fault persists after documented troubleshooting steps
Moments that flood your support queue
Commissioning peaks, product launches, and live escalations — how OEMs put Liftigo to work.
“Every week it's the same Error 8 and CAN bus questions — our engineers shouldn't be the first line for what's already in the manual.”
Field queries your indexed docs
Installers and service techs ask Liftigo on your commissioning guides and fault references — inside your private instance.
Documented steps on site
When the answer is in your material, they work through guided steps without opening a support ticket.
Escalate when it isn't enough
Novel faults, safety-critical cases, or undocumented issues follow your existing phone, email, or portal — unchanged.
How your support desk runs today
Same install base. Two very different queue volumes.
Without Liftigo
- Support engineers repeat manual steps on every tier-1 call
- Answers vary depending on who picks up the phone
- Forums and generic AI risk brand consistency and safety framing
- Tier-1 volume grows with every new install and firmware release
With Liftigo
- Field self-serves from your indexed official documentation
- Answers traceable to your manuals — not third-party guesses
- Your IP on a private instance with isolated hosting
- Escalations are fewer and arrive with steps already attempted
Why official docs — not generic AI
Public chatbots don't use your manuals. OEMs need control over answers, liability framing, and IP.
Your documentation only
Answers draw on your ingested manuals and fault references — not the open web or other customers' data.
Private Enterprise instance
Dedicated environment for proprietary material, chat history, and organization data — isolated from other Liftigo customers.
Not a replacement for your engineers
Liftigo does not program controllers or authorize parameter changes. Escalations follow your existing support channels.
Enterprise deployment
Private instance, custom ingestion, and unlimited seats — built for controller OEMs.
Private cloud instance
Isolated hosting built for OEM proprietary documentation and organization data.
Learn moreCustom manual ingestion
We onboard your commissioning guides, fault tables, and service manuals at scale.
Learn moreUnlimited seats
Dealers, partners, and internal staff — no per-seat friction as your network grows.
Learn moreAdmin & usage dashboards
Organization-wide visibility into adoption, consumption, and support deflection signals.
Learn moreWhat onboarding includes
The one-time setup fee covers private instance configuration, manual ingestion, and rollout support.
- Private instance configuration and security review
- Custom ingestion of your proprietary manual library
- Admin training and partner rollout planning
- Dedicated onboarding support through go-live
What changes for support leadership
Tier-1 deflection
Fewer repeatable commissioning and fault calls reach your support engineers — without reducing service quality.
Shorter handle time
When escalations do arrive, callers have already worked documented steps — your team starts ahead.
Scale without headcount
Serve more installers and dealers from the same indexed library — launch peaks don't require hiring sprees.
Brand-controlled answers
Consistent, traceable guidance from your official material — not forum workarounds or generic chatbots.
Not your replacement support desk
Liftigo does not program controllers, authorize parameter changes, or assume liability for field work. It is an AI-assisted documentation layer. Your support technicians remain the authority on escalations — field users must still verify all guidance against your official procedures.
Enterprise Deployment
Deflect tier-1 calls — keep your engineers on what matters
Controller manufacturers typically deploy through Enterprise — from about $3,000/month plus a one-time setup fee for private instance configuration, manual ingestion, and onboarding.
From $3,000/month (typical deployment), billed monthly
+ $5,000 one-time setup — private instance, manual ingestion, and onboarding
Enterprise Deployment overview · Service companies on your controllers