AI Assistant
Chat Interface Guide
Learn how to get the most out of your AI-powered troubleshooting conversations.
How the Chat Works
The chat screen shows your conversation with the AI assistant. Type your question in the input area at the bottom — there is a 4,000 character limit per message with a visible counter. You can attach images, use your camera, record voice input, attach PDFs (Ultimate plan), or toggle Deep Dive Mode for more detailed analysis. You can also drag and drop files directly onto the input area.
Linking an Asset to Your Chat
Use the Resolve Asset Issue quick action on the empty chat screen to open the asset picker. Search for and select a specific elevator or escalator asset, then click Continue. The AI receives context about the equipment's name, identifier, make, model, controller, and other details — leading to more accurate and targeted responses. The selected asset appears as a pill in the chat header.
Attachments
Click the attachment button in the input toolbar to choose between Camera (take a live photo), Image (upload JPG, PNG, GIF, or WebP), or PDF (Ultimate plan only).
You can also drag and drop image or PDF files directly onto the chat input area.
Multiple files can be attached to a single message, up to the maximum file count and size limits.
Attached files appear as preview thumbnails below the input area before sending. Click the remove button on any attachment to discard it.
Writing Effective Prompts
Be specific about the equipment model, symptoms, and any error codes displayed.
Mention what has already been inspected or tested.
Attach a photo if the issue is visible — the AI can analyze images of control panels, components, and error displays.
Ask focused follow-up questions to drill deeper into a diagnosis.
- Use technical terminology when you know it — the AI understands industry-specific language.
- Shorter, focused questions tend to produce better answers than very long descriptions.
- If a response is helpful, use the thumbs-up button to provide feedback. You can also mark a response as a Verified Solution for future reference.
Message Actions & Export
Each AI response includes quick actions: copy the response text, provide feedback with thumbs up or down, and mark a particularly useful answer as a Verified Solution so your team can reference it later. When a chat is marked as resolved, a Resolved badge appears in the header and the input area is replaced with a prompt to start a new chat. Use the Export Chat option in the chat header menu to download the entire conversation as a PDF.
Need more help?
Our support team is ready to assist you with any questions.